Shipping and Delivery
To achieve utmost customer satisfaction we try to ship the products within 24 hours of receipt of the order. Depending on the order pincode we may choose either DTDC or Delhivery to ship your order.
Once shipped, Our courier partners generally take 3-10 days to deliver the products. In general, you will receive your items within the above time frame . If you have any questions about the lead time on a specific item, please contact us with your questions.
Please note, orders placed on weekends and public holidays will be processed on next working day.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Important notes:
1. If the shipment arrived in your destination and there is no response from you ,then your shipment will be returned back to the origin destination. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
2. After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 15 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this time frame.
3. In the unlikely event, if there are chances that shipment can be returned back to the origin due to incomplete details from the consignee, then we may refund you the product cost only.
Cancellation guidelines:
Canceling your order for any personal reason, in that case:
If the shipment has been created/processed : Partial shipping fees will be deducted and rest of the amount will be refunded.
If the shipment has not been created/ processed by the seller: Full refund will be processed.
Note : If the shipment left for your destination, we cannot cancel your order.
In rare cases, delivery may take longer due to:
- Bad weather
- Flight delays
- National holidays or Festivals
- Customs clearance procedures
- Other unforeseen circumstances
If you think your order is delayed, please feel free to contact us at contact@bitau.in