Return Refunds and Exchange Policy

Order Cancellation

At bitau we value your satisfaction and aim to provide you with the best online shopping experience. In case you wish to cancel an order placed on our website, please read our cancellation policy carefully.

1. Cancellation before Shipping: You can cancel your order anytime before it is shipped. Once the shipment is initiated, cancellation of the order will not be possible. To cancel an order before shipment, you can contact our customer support team through email or phone, and they will assist you with the process. A full refund will be initiated for the cancelled order amount.

2. Cancellation after Shipping: If you wish to cancel an order after it has been shipped, you can refuse to accept the delivery or return the package to the delivery person. Once we receive the returned package, a refund will be initiated for the cancelled order amount, after deducting the shipping and handling charges.

3. Cancellation of Prepaid Orders: In case of prepaid orders, the refund will be initiated to the same payment method used while placing the order. It may take up to 7-10 working days for the refund to reflect in your account, depending on your bank or card issuer.

4. Cancellation of COD Orders: In case of Cash on Delivery (COD) orders, the order will be automatically cancelled if it is not accepted or paid for at the time of delivery. Please note that we reserve the right to cancel COD orders for certain regions, based on our discretion.

5. Cancellation due to Unavailability: In case of unavailability of the ordered product, we will inform you through email or phone and initiate a full refund for the cancelled order amount.

   For orders cancellation, bitau.in offers a full refund before products have been processed by warehouses. But things may be different for following orders:

   • After payment, POD orders cannot be cancelled as it is customized.
   • After payment, private inventory orders cannot be cancelled as it is special products and only available for you.

   Order not Received

   bitau.in will not deal with the refund or resend if the tracking information shows the order is delivered.

   Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

   • Incorrect/insufficient address.
   • No such number.
   • Unknown recipient.
   • Refused.
   • Do not pick up in time.
   • No safe delivery location.
   • Uncleared customs.
   • Others.

   The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local distributor office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender.

   bitau.in cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

   Order Delayed

   Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from  warehouse. Following countries and shipping methods may be different:

   • For orders shipped within India, it will be counted 16 days after orders departed from  warehouse.
   • For North eastern parts of India, it is after 30 days counting from the date that order departed from warehouse due to the customs clearance.
   • For Rest of the world, it is after 60 days counting from the date that order departed from  warehouse due to the customs clearance.
   • For some special shipping methods, bitau.in cannot deal with your disputes.

   Sometimes, the order had arrived at the nearest courier office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local courier office or go to the post office for delivery. What items can not be returned? Our return policy is applicable for most items, but there are a few exceptions. Those listed down below cannot be returned:

   • Tights, under wears, Pantyhose, swimsuits, socks, masks, stick on bras and other items due to hygiene consideration
   • Sample items
   • Deliberately damaged items
   • Items exceeding the 15-day period from the date of receipt
   • Print-on-demand items.
   • Items of delayed delivery due to misinformation provided, regarding the recipient phone number or shipping address.

We reserve the right to modify our cancellation policy at any time without prior notice. We advise you to review the cancellation policy periodically to stay informed about any changes. If you have any queries or concerns regarding our cancellation policy, please contact our customer support team for assistance.

15-Day Return Policy