Return Refunds and Exchange Policy
bitau.in is a part of AVI PRIME SEVICES (OPC) PRIVATE LIMITED), We guarantee that every product we sell will be as pictured and described and will be free from defect. If the customer receives an item that does meet not this guarantee, we will issue you a full refund to the original mode of payment, or provide a replacement, within 15 days from delivery of the product.
Once the refund request is approved, we need 2 working days to process the same. Ideally the refunded amount reaches the original mode of payment in 2-5 working days. In rare circumstances if it takes longer than this we would request you to get in touch with us through email or phone and we will do our best to sort the issue with the concerned financial institution.
Order Cancellation
At bitau we value your satisfaction and aim to provide you with the best online shopping experience. In case you wish to cancel an order placed on our website, please read our cancellation policy carefully.
Cancellation before Shipping: You can cancel your order anytime before it is shipped. Once the shipment is initiated, cancellation of the order will not be possible. To cancel an order before shipment, you can contact our customer support team through email or phone, and they will assist you with the process. A full refund will be initiated for the cancelled order amount.
Cancellation after Shipping: If you wish to cancel an order after it has been shipped, you can refuse to accept the delivery or return the package to the delivery person. Once we receive the returned package, a refund will be initiated for the cancelled order amount, after deducting the shipping and handling charges.
Cancellation of Prepaid Orders: In case of prepaid orders, the refund will be initiated to the same payment method used while placing the order. It may take up to 7-10 working days for the refund to reflect in your account, depending on your bank or card issuer.
Cancellation of COD Orders: In case of Cash on Delivery (COD) orders, the order will be automatically cancelled if it is not accepted or paid for at the time of delivery. Please note that we reserve the right to cancel COD orders for certain regions, based on our discretion.
Cancellation due to Unavailability: In case of unavailability of the ordered product, we will inform you through email or phone and initiate a full refund for the cancelled order amount.
We reserve the right to modify our cancellation policy at any time without prior notice. We advise you to review the cancellation policy periodically to stay informed about any changes. If you have any queries or concerns regarding our cancellation policy, please contact our customer support team for assistance.
15-Day Return Policy
Our online platform offers our full range of product and we will endeavor to provide the same high level of delivery service and customer support as always, along with our free & easy returns policy. To help ease any concerns, we have extended the existing returns policy to 15 days from the date of delivery of the product.
Two ways to return the products
Pick up: In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
Self-Ship: If we don’t offer a pick up at your location, we will reimburse the shipping costs to the chosen mode of payment by the customer, provided the product meets the terms and conditions of the return policy. The customer should share the scanned copy of the courier receipt via email for validation.
Please note:
- We are unable to accept returned garments which have been worn, washed, or have had labels and tags removed.
- We are unable to accept return/refund for Gift cards and vouchers.
- Exchanges are possible for an alternate colour or size. This is subject to availability and a refund will be processed if we aren’t able to fulfill your exchange request.
- Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact.
- Panties, lingerie sets that include a panty are final sale and not eligible for return.
Still can’t find the answer to your query? Don’t hesitate to get in touch with us! Just drop us your message at contact@bitau.in